Services

Implementation
of Salesforce

Our Salesforce integration service streamlines processes and improves customer experience and increases team productivity.

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Integration of all teams in Salesforce
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CRM number one worldwide
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Process Audit

Why Salesforce?

Salesforce is the leading CRM, offering an end-to-end platform that automates business processes and facilitates communication between marketing, sales, service and IT teams.

Marketing Cloud

Module for the creation of automated marketing campaigns, integrated with Sales Cloud. It allows you to offer multichannel experiences, connecting with leads at the right time and through the most appropriate channel, increasing conversion opportunities. Its goal is to optimize customer acquisition and maximize sales efficiently.

Sales Cloud

Este módulo proporciona un seguimiento detallado del proceso de ventas, facilitando la gestión de las relaciones con los clientes y la colaboración del equipo comercial. Permite establecer contacto con los clientes, automatizar las estrategias de marketing, gestionar las interacciones, crear y optimizar perfiles de los clientes y acceder a datos de ventas actualizados y precisos.

Service Cloud

This module is a customer service automation tool that provides a complete and up-to-date view of users in real time, helps improve customer satisfaction by streamlining interactions or responses and ensures quick and easy access to the self-help service, which can provide instant and personalized support.

Commerce Cloud

Special module to manage and optimize e-commerce for companies in both B2B and B2C models. It facilitates interaction with customers across all digital channels, order management and the creation of personalized and integrated shopping experiences. Commerce Cloud is key to strengthening online presence and driving sales growth.

Implementation
flow

Our Salesforce implementation flow is divided into several stages to optimize the process and ensure that it can meet all of your company's objectives.

Objectives:
Kick off and definition of parameters

We determine the company's objectives, ensuring that the solution fits specific requirements, how to identify stakeholder expectations and set clear goals for the implementation, then introduce the team involved, assign roles and define delivery times.

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Gathering information on requirements
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Review of existing systems to be integrated with Salesforce
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Establishment of a timeline for phases

Modules:
Salesforce module configuration

During this phase, the platform is configured, the necessary information is entered, users are registered, business rules are defined, workflows and approval processes are created, and the necessary integrations are made to ensure that Salesforce works according to the company's needs.

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Architecture and data model design
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Establish approval processes and workflows
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Integration of modules with each other to optimize processes

Testing:
Testing of modules and integrations

We perform extensive testing to simulate work processes and ensure that the platform is configured correctly. In this phase, we validate the functionality, data integration, workflows, performance and security of the system, ensuring that everything is ready for use.

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We make sure that the migrated data is integrated correctly
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We verify the security configuration, user roles and permissions
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We check the performance of the platform

Delivery:
Implementation delivery and support

We present the final implementation and user training to ensure effective use; the implemented system is reviewed with those involved, its alignment with objectives is validated, and both technical and company-specific process-oriented training is conducted.

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Final review of the implemented system
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Development of a training plan for the entire team
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Ongoing support for any needs that may arise
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Benefits
of Salesforce

With more than 150,000 companies using it, Salesforce provides software that drives growth by optimizing customer relationship management and multichannel interactions.

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Process Optimization

Automate your key processes, from sales management to customer service, to improve operational efficiency and reduce costs

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Improved CX

Personalize the customer experience through a 360-degree view of customer interactions, ensuring responses that increase satisfaction and loyalty

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Improved productivity

Facilitates access to real-time data and effective collaboration tools, enabling your team to work smarter and more productively

Do you need to create an agent in Agentforce?

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Are you ready to implement Salesforce?

Request our Salesforce implementation and grow with our advanced solutions to fit the current market need

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