Terms and Conditions

At Venditori, we pride ourselves on delivering integrated marketing, business intelligence and technology solutions to drive the growth and success of the companies we work with. We value clarity, integrity and trust in our relationship with each client. To ensure effective cooperation and protect the interests of both parties, we have established these terms and conditions for our solutions. This document lays the foundation for a transparent and successful collaboration and is essential to ensure that our operations meet the highest standards.

Below you will find a detailed description of the terms and conditions that govern our working relationship. These terms cover everything from the registration of your company to the description of the services we offer, contracts and delivery times. We are committed to providing you with high quality services and effective results. By complying with these terms and conditions, we ensure a common understanding and a reliable framework for our joint operations.

We strongly recommend that you read and understand these terms and conditions before using our services. If you have any questions or need further clarification you can write to our email info@venditori.co and our team will be available to help you. At Venditori, our commitment is to provide you with transparency, trust and a collaborative approach to achieve your business goals.

This document may be updated from time to time to reflect changes in our policies or processes. We encourage you to visit this page regularly to stay informed of any updates.

Below is a breakdown of the terms and conditions of our services:

1. Company Registration: Our solutions are intended exclusively for the company with which you register. This means that the services, agreements and results delivered by Venditori are linked only to the registered company or entity. Sharing or transferring services to third parties is not allowed.
   
2. Solutions offered: At Venditori, we offer four main types of solutions:
   
   Data Science: offers Data Science services that encompass data collection, cleaning, analysis and modeling. We use advanced machine learning and statistical techniques to extract meaningful insights to support the Client's strategic decision making.
   
   Business Intelligence: Venditori's Business Intelligence services are designed to help organizations transform raw data into useful information. This includes the creation of dashboards, reports and analytics that enable Clients to make informed decisions.
   
   Marketing: For this service, we bill a fixed value plus a 3% percentage on gross revenue generated through marketing strategies. This aligns us directly with your results and guarantees a very close relationship in which we all benefit.
   
   All In One: This comprehensive service includes all our services and is billed for a fixed monthly value, this is agreed at the time of generating the contract with each client. It is a complete solution that covers all aspects of marketing, automation and design, providing a comprehensive approach.
   
   For any of these solutions we offer services with a minimum contract of 6 months, as well as an external consulting service.
3. Services offered: At Venditori, we offer four main types of services:
   
   Workflows: Venditori specializes in the design and implementation of workflows that integrate various technologies such as CRMs, ERPs, Bots, APis etc. In order to optimize business processes. This allows efficient automation and seamless management of information between different platforms.This service is focused on integrating different types of technologies that are oriented to marketing, business intelligence and sales of companies
   
   DXP: Venditori provides DXP solutions that allow creating personalized and coherent digital experiences for users. These platforms integrate content, data and technology to enhance customer interaction across all touch points. We work with Acquia and Liferay.
   
   CMS: We offer implementation and management services for content management systems (CMS) that facilitate the creation, editing and publishing of digital content in an intuitive and efficient way. We work with CMS such as Drupal, Vtex, Webflow and Hubspot CMS.
   
   Integrations: We offer integration and customization of customer relationship management (CRM) platforms such as HubSpot and Salesforce and integration of both, to maximize their use and effectiveness in sales and marketing management.
   
4. Data Science and Business Intelligence: Data Science and Business Intelligence solutions offered by Venditori Inc. can be contracted as long-term services through a contract or as one-time audits to evaluate and optimize existing processes.
   
   Data Science: Data Science services include the collection, cleaning, analysis and modeling of data to extract insights that support the client's strategic decision making, with this solution predictive models and advanced analytics can be developed according to the client's specific needs.
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   Contracting modalities: For this solution a contract with a minimum period of 6 months or an audit service to evaluate existing processes can be made, under the following conditions:
   
   -Contract: The Client can opt for a long term contract for Venditori Inc. to be the partner that performs everything related to Data Science in the company. This contract will establish a delivery schedule, objectives and success metrics:
   
   -Audit: The client can request a timely audit that will evaluate the current state of its data and analytical processes. This audit will include a report with recommendations for improvements.
   
   Data provided: The Client agrees to provide relevant, quality data in formats suitable for analysis. Venditori Inc. is not responsible for the quality of the data provided.
   
   Results: In both cases, Venditori Inc. will provide reports and visualizations of the results, as well as documentation on the methods used and strategic recommendations.
   
   Limitation of liability: Venditori Inc.'s liability is limited to the services provided and does not include specific results, as these depend on multiple factors, including the Client's data and decisions.
   
   Business Intelligence: The Business Intelligence solution includes the creation of dashboards, reports and data analysis that allow organizations to transform raw data into useful and actionable information for their strategy, Venditori Inc. will use recognized BI tools to facilitate the access and visualization of data.
   
   Contracting modalities: For this solution, a contract with a minimum period of 6 months or an audit service to evaluate existing processes can be performed under the following conditions:
   
   -Contract: The client can hire Business Intelligence services under a contract that will establish the results, frequency of reports and performance metrics.
   
   -Audit: Alternatively, the Client can request an audit of its existing Business Intelligence system, which will include a diagnosis of the current state and recommendations for optimization.
   
   Technical Requirements: The client must ensure that all platforms and data systems are operational and accessible to Venditori Inc, which is critical for the proper implementation of services.
   
   Results: Venditori Inc. will provide interactive dashboards and periodic reports summarizing important findings and key metrics. Recommendations for future actions will be included in the delivered results.
   
   Support and maintenance: In case of a long-term contract, Venditori Inc. will provide technical support and maintenance for the implemented solutions, ensuring their continued functionality.
   
   Confidentiality: Both parties commit to maintain the confidentiality of all information shared during the provision of these services, even after the end of the contract.
5. Technology Integration: Technology integration is a process that allows Venditori Inc. to connect different platforms and systems to optimize workflows and improve the Client's operational efficiency. These terms and conditions establish the responsibilities and expectations during the integration process.
   
   Initial Assessment: Venditori Inc. will perform an initial assessment of the Client's existing digital environment to identify the technologies to be integrated and define the specific objectives of the integration. The Client agrees to provide full access to the relevant platforms and systems necessary to conduct the assessment.
   
   Documentation and Requirements: Venditori Inc. shall provide a detailed document outlining the technical requirements and specifications necessary for the integration, which the Client shall review and approve before proceeding.Any modifications to the initial requirements may involve adjustments to the project timeline and cost, which shall be agreed upon by both parties.
   
   Customer Responsibilities: The Client shall designate a main contact who shall be responsible for communication with Venditori Inc. during the integration process.
   
   Implementation and testing: Venditori Inc. shall carry out the implementation of the integration according to the agreed Road Map. The customer shall collaborate in functionality testing, providing timely feedback. Venditori Inc. is committed to perform thorough testing to ensure that the integration works properly and meets the established requirements.
   
   Training and support: Upon completion of the integration, Venditori Inc. will provide training to the Client's team to ensure effective use of the integrated technologies, providing technical support for a period to be agreed in the contract (stipulated in paragraph 9), during which time problems will be resolved and necessary adjustments will be made.
   
   Limitation of Liability: Venditori Inc. will not be liable for failures in the integration resulting from lack of cooperation from the client, problems inherent in third party platforms or obsolescence of existing systems. Venditori Inc.'s total liability in connection with technology integration shall be limited to the amount paid by the client for integration services.
   
   Confidentiality and Security: Both parties agree to maintain the confidentiality of all technical and business information shared during the integration process. Venditori Inc. will implement security measures to protect client information, but will not be liable for security breaches that are not the result of direct negligence.
   
   Dispute Resolution: Any disputes arising in connection with the integration process shall be resolved in accordance with the dispute resolution clause set forth in this document.
6. DXP - CMS Development: At Venditori, we strive to provide high quality DXP - CMS development that suits your needs and goals. We want you to understand the details of how we work in terms of development, so we have provided important information for you to consider:
   
   Web Development Platforms: Our web development team specializes in leading platforms such as Webflow, Drupal and DXP such as Acquia or Lifreray and code implementation to add important elements such as an animation or a user section. We work with these platforms to ensure the efficiency and effectiveness of your website, however you should consider which one is the most appropriate for you. If you want your company's website to be developed on a different platform, contact us and we will discuss how we can help you.
   
   Custom Development: We understand that each project is unique. By collaborating with you, we customize web development to meet your specific needs. We create a site that fits your goals, vision and style.
   
   Exclusion of External Plugins: Our development strategy is focused on providing you with an effective and customized solution. It is important to note that our web development service does not include the implementation of external third-party plugins. If you have specific plugin requirements or additional functionality, we will provide guidance and recommendations. The purchase and integration of external plugins will be at the client's expense.
   
   Testing and Delivery: After completing the web development, we perform extensive testing to ensure that your site is working properly in terms of design, functionality and performance. Once we are sure that everything is ready, we proceed with the delivery of the final website for your use.
   
   Post-Delivery Support: Our commitment does not end with the delivery of your website. We offer a period of post-delivery support to ensure your site runs smoothly and address any questions you may have. During this period, we will be available to assist you in case of unexpected technical problems or questions related to the administration of your site.
   
7. Growth through Marketing Campaigns: For our marketing or All In One services, it is critical to understand that results and substantial growth may require a minimum period of 3 months. This is because effective Inbound or Performance strategies often need time to mature and produce sustainable results. At Venditori, we focus on the implementation of long-term Inbound strategies that generate a lasting impact over time for your company. In our Marketing strategies we implement analytics strategies that can produce short term results, for both cases we require the time stipulated above to deliver results. We will work closely with companies and their team to establish realistic and achievable expectations based on objectives and budget.
8. Add- On design: The design service, which includes unlimited design and social media management, is offered as an add-on to the marketing, Business Intelligence, Data Science and ''All In One'' services provided by Venditori Inc. This service is not available for independent contracting.
   
   Scope of Service:The design service includes the creation of graphic materials, such as publications for social networks, infographics and other visual assets according to the client's needs, such as copywriting. Social media management includes content creation, publishing, and managing interaction with followers on the agreed platforms.
   
   Conditions of contracting:The client must previously contract any of our solutions in order to access this design add-on.The contracting of the design service is subject to the acceptance of the general terms and conditions of Venditori Inc, as well as those specific to this service.
   
   Unlimited design: Venditori Inc. will offer unlimited design within a reasonable framework, which implies that the Client may request modifications and new graphic pieces at any time, provided they are related to active marketing campaigns.Therefore, Venditori Inc. reserves the right to set reasonable limits on the amount of design requests that can be handled in a given period, in order to ensure quality and adequate attention to all requests.
   
   Collaboration and feedback: The customer agrees to provide timely feedback on design requests and to collaborate in the approval of materials to ensure compliance with the established deadlines, therefore, failure of the customer to respond within the agreed deadlines may delay the delivery of materials and will not be the responsibility of Venditori Inc.
   
   Duration of the service:The design service will be provided for the duration of the contract established with any of Venditori Inc. solutions.Any cancellation of these services will imply the termination of the design service.
   
   Limitations and Exclusions:This service does not include the development of large scale design projects that require a significant time and resource commitment, unless explicitly agreed upon by both parties. Venditori Inc. will not be responsible for specific results of social media or marketing campaigns that depend on external factors.
   
   Confidentiality: Venditori Inc. is committed to maintaining the confidentiality of all information and material provided by the client during the provision of this service.
   
9. Service provision:Description:Venditori Inc. is headquartered in Colombia, from where it operates and offers its services. However, its services are destined to companies throughout Latam, Europe and North America.
   
   Clauses:
   
   Geographic scope: Venditori Inc. offers services internationally and is committed to serve clients from different countries. However, it is the Client's responsibility to ensure that the contracting of services complies with the local regulations applicable in each country.
   
   Local regulations: The Client agrees to comply with all relevant laws, regulations and rules of its country of residence or operation. Venditori Inc. shall not be liable for any failure by the Client to comply with local laws.
   
   Terms of Service: Venditori Inc. may adapt its services according to the specific needs and requirements of international clients, including the use of different languages, currencies and payment methods. Communication will be in the language agreed upon in the contract. If not specified, English or Spanish will be used as the method of communication. Delivery times and payment terms will be agreed individually in the corresponding contract, considering the particularities of each Client.
   
   Support and maintenance: Venditori Inc. will provide support and maintenance to international clients, which may include virtual training sessions, technical assistance and service upgrades. Support schedules will be set according to the customer's time zone.
   
   Limitations: Venditori Inc. reserves the right to refuse service requests from customers in countries where the provision of services is prohibited or limited by local laws or internal agency policies.
   
   Dispute Resolution: Any dispute or conflict arising in connection with the provision of international services shall be resolved in accordance with the laws of Colombia, and any legal action shall be brought in the competent courts of Medellin, Colombia, unless otherwise agreed by both parties.
10. Minimum Contract: The minimum contract duration for our Business Intelligence, Data Science, marketing and our “All In One” services is 6 months. During this period, we will work on the development and implementation of specific strategies for your company. This duration allows us to evaluate performance and make the necessary adjustments to achieve the desired results. Keep in mind that success usually requires a medium and long term approach, in order to set achievable goals.
11. Formal Contract: Before starting any project, we require the signing of a formal contract. This document will detail the services provided, timelines, pricing, payment methods and other relevant terms. The virtual signing of the contract represents a mutual commitment and is essential to ensure transparency and accountability in service delivery. We ensure that you fully understand the terms and obligations set out in the contract.
12. Dedicated team: We are committed to the company's success. We believe that to achieve this success, it is essential to provide exceptional attention and dedication to each client. Therefore, we have implemented a dedicated team policy, which guarantees that our specialists will work exclusively and focused on the development and growth of your company. Our unique approach ensures that the team assigned to companies is fully immersed in their objectives and challenges. Each Venditori specialist will dedicate their expertise and resources to the project.
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    This guarantees a thorough understanding of the needs and enables the creation of effective strategies. We are convinced that this approach is fundamental to achieving outstanding results. Our commitment to exclusive team dedication is an expression of our dedication to success and a fundamental part of our promise to provide high quality services.
13. Customized Assessment and Strategy for Success: At Venditori, we value the importance of thoroughly understanding the objectives and needs before undertaking any project. Therefore, before starting any work, we conduct an assessment and strategy process in collaboration with each company. This client-centric approach allows us to accurately define the best route to success and ensure that all parties involved have a clear vision of the next steps. Our evaluation and strategy process involves the following terms:
    
    Objective Definition: Together, Venditori and each company, we establish the specific objectives (KPI's) you wish to achieve through our marketing, automation and design solutions.
    
    Audit and Analysis: We perform a comprehensive audit of your existing marketing campaigns, internal processes, data, graphical elements, internal methods, website, among others. This provides us with valuable information about your strengths and areas for improvement.
    
    Customized Strategy: With the audit data in hand, we create a customized strategy that includes specific recommendations to achieve your goals. This includes the implementation of tools such as Hubspot for your CRM, redesign of your website or Zapier to generate connection between your digital environment, if and when necessary.
    
    Operational Implementation: Once we have defined the strategy, we assume responsibility for the implementation and operational management of your marketing campaigns, processes or technology integration. Our highly qualified team will take care of all the day-to-day activities necessary for you to achieve your goals.
    
    Associated Costs: It is important to note that the costs associated with the implementation of tools such as Hubspot, automation tools or the execution of advertising campaigns are borne by the client. We provide guidance in the selection and use of these tools, and will be happy to help you get the most out of your investment.
    
    This comprehensive process ensures that each client receives a strategy and execution that is tailored to their specific needs and growth objectives. At Venditori, we are committed to working closely with you to achieve success every step of the way.
14. Client's obligations: Before starting any project, we require the signing of a formal contract, after 3 days of testing. This document will detail the services provided, terms, prices, payment methods and other relevant terms. The virtual signing of the contract represents a mutual commitment and is essential to ensure transparency and accountability in the provision of services. We ensure that you fully understand the terms and obligations set out in the contract.
    
    -Provide all the information and resources necessary for the correct execution of the services.
    -Review and approve the projects within the agreed deadlines.
    -Make the corresponding payments as stipulated below.
    
    Payments and invoicing: Payments shall be made according to the following terms:
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    -Fees for services shall be specified in the relevant contract
    -The Client shall make payment within the days stipulated in the contract.
    -In case of late payment,
    
    Venditori Inc reserves the right to suspend services until full payment is received.
    
    Confidentiality: Both parties agree to maintain the confidentiality of sensitive information shared during the contractual relationship. This obligation shall continue even after the termination of the contract.
    
    Limitation of Liability: Venditori Inc shall not be liable for indirect, incidental or consequential damages arising in connection with the provision of the services. Venditori Inc's total liability shall be limited to the amount paid by the Client for the services during the period in which the damage occurred.
    
    Modifications to Terms: Venditori Inc reserves the right to modify these terms and conditions at any time. Any modification will be notified to the Client and will be effective from the date of such notification.
    
    Acceptance: When contracting Venditori's services, the company will sign a formal contract, as explained in the following paragraph.
15. Partnes Portal: At Venditori, we have a space for our partners (https://partners.venditori.co/portal), where they can leave their tickets, service requests, requirements and qualifications for our solutions.
    
    ‍1. Registration and User Accounts: To use our customer portal solution, you need to register. With a LinkedIn, Google account or email with which you registered for our services, the information provided during registration must be accurate and complete.
    
    ‍2. User Responsibility: The user is responsible for maintaining the security of their account and password. Any activity that occurs under the user's account is the sole responsibility of each user
    
    ‍3. Proper Use of the Portal: The portal should only be used for legal purposes and not for illegal activities. The use of offensive language, spam or any action that interferes with the normal operation of the portal is prohibited.
    
    ‍4. Intellectual Property: All content provided by the user to the portal remains their intellectual property. Venditori can use the data provided to improve services and assumes no responsibility for loss of information.
    
    ‍5. Use of the portal: This portal is intended to be an exclusive space for our partners where they can do the following:
    
    - Ask for extra services you need at any time, you can access forms for this.
    -Leave a Support Ticket to request help with a certain process in which you need help.
    -Receive the delivery of requested work, such as a design or a report at the end of the month.
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Legal Notice: Please note that these terms and conditions are subject to change. Any changes will be communicated in a timely manner and will be reflected on this page. The updated terms will take effect after they are published.

We remind you that these terms and conditions are essential to establish a solid foundation in the relationship between Sellers and your company. It is important to keep them in mind to ensure a clear understanding and effective cooperation in the implementation of our services. In addition, it is essential that you consult legal counsel or business law professional to ensure that these terms are in compliance with local regulations and laws that may apply to your company.

We look forward to working on growing each other.

The Venditori Team.